Continuous Improvement Process: Resolution

The purpose of the Resolution Phase is to finalize, track, and implement recommended actions that were developed during the observation development process. Recommended actions describe actions that help support strengths, formalize potential best practices, and address areas for improvement and mission critical issues.

During this phase, organizations can organize and conduct an Action Planning Workshop to socialize recorded observations and to develop and finalize appropriate recommended actions for inclusion in an Action Plan. The Action Plan documents all actions that will be taken, who is responsible for ensuring completion, and other metrics to define when and how each action will be completed.