Continuous Improvement Process: Evaluation

During the Evaluation Phase, organizations measure the effect of completed recommended actions to determine the extent they have strengthened the organization, institutionalized best practices, addressed areas for improvement, and/or resolved mission-critical issues. 

This phase begins after a specific recommended action is marked complete during the issue resolution process. The effects of completed recommended actions can be measured using various methods, including data collection during steady state, assessment of similar future incidents, and/or assessment of exercise data.

Read more about the Evaluation Phase in the National Continuous Improvement Guidance

View Evaluation Guidance

Access templates and resources related to the Evaluation Phase

View Evaluation Resources

Explore the Continuous Improvement Process Phases by Clicking on the Columns in the Graphic Below

The Continuous Improvement Process diagram displaying the discovery, validation, resolution, and evaluation (highlighted) phases of the process.Discovery Validation Resolution Evaluation

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If you have additional resources for the Evaluation Phase, please email us at FEMA-CITAP@FEMA.DHS.GOV