Continuous Improvement Process: Evaluation

During the Evaluation Phase, organizations measure the effect of completed recommended actions to determine the extent they have strengthened the organization, institutionalized best practices, addressed areas for improvement, and/or resolved mission-critical issues. 

This phase begins after a specific recommended action is marked complete during the issue resolution process. The effects of completed recommended actions can be measured using various methods, including data collection during steady state, assessment of similar future incidents, and/or assessment of exercise data.