Continuous Improvement Process: Discovery

The purpose of the Discovery Phase is to collect information from an incident that will be later used to identify strengths, areas for improvement, potential best practices, and mission critical issues. These strengths, areas for improvement, potential best practices, and mission critical issues are then used to identify trends across incidents.

The Discovery Phase consists of two elements:

1. Planning for data collection to ensure information is collected, managed, and shared in a systematic and deliberate manner.
2. Collecting data by systematically gathering and measuring information on pre-identified priorities to answer relevant questions and evaluate outcomes.