Technical Assistance

The Federal Emergency Management Agency's (FEMA) Continuous Improvement Program (CIP) builds preparedness through consistent, agency-wide assessment, program consulting and support, and corrective action tracking. Additionally, CIP provides technical assistance to state, local, tribal, and territorial (SLTT) partners; non-governmental organizations; private sector organizations; other federal agencies; and other organizations with emergency management functions through its Continuous Improvement Technical Assistance Program (CITAP). 

CITAP offers guidance, tools, templates, training, and customized engagements. 

  • To learn more about continuous improvement, click on the graphic below to explore the four phases of continuous improvement.
  • To find out more about the available continuous improvement resources, click on the top-level menu item of interest above or the 'Quick Link' buttons below.

Upcoming Events

  • Improvement Series: How to Consider and Report Trends: March 28, 2023, 2-3 p.m. ET (Virtual) (Rescheduled)
  • CITAP Overview: April 3, 2023, 10-11 a.m. ET (Virtual)
  • Improvement Series: Tips for Common Data Collection Methods for After-Action Reviews: April 11, 2023, 2-3 p.m. ET (Virtual)

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Quarterly CITAP Newsletter

Interested in signing up for the quarterly CITAP Newsletter?

Explore the Continuous Improvement Process

The Continuous Improvement Process diagram displaying the discovery, validation, resolution, and evaluation phases of the process.Discovery Validation Resolution Evaluation

Below is Continuous Improvement in Action


Quick Links

CITAP provides technical assistance to partners and other federal agencies through tools, templates, training, and customized engagements. 

CITAP’s Training Suite offers opportunities to learn, gain knowledge, and develop skills in continuous improvement through virtual, independent study, and in-person training courses. Training is critical to build capacity to self-evaluate, continuously improve, and monitor the completion of improvement actions.

CITAP offers a variety of templates and resources to help build the capacity of continuous improvement partners to complete activities across the four phases of continuous improvement. This repository offers tools that partners can use in implementing their continuous improvement efforts.

FEMA is compiling lessons learned and best practices in emergency management on various threats and hazards to provide examples of successful continuous improvement efforts that may be relevant to other organizations and communities. Partners may use these best practices to enhance their preparedness, response, and recovery efforts before, during, and after disasters.

SLTT partners may request in-person and/or virtual Advisory Services engagements from FEMA’s CITAP team. These customized engagements enable capacity building in Continuous Improvement across the emergency management community.


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